FAQ
How to order?
Here are the simple steps to follow:
- Choose your product, select the color, size, and quantity.
- Add it to your cart, then click on "Proceed to Checkout".
- Fill in your details: customer info, shipping, billing, and payment.
- If you have a discount code, enter it at the payment step.
- Double-check your order, then click "Place Order" to complete your purchase.
If you need help, contact us — we’re here for you! Email us at chicolar@oneservice.online
How long does shipping take?
We aim to get your order to you as quickly as possible!
- Processing Time: Orders are typically processed within 2-3 business days.
- Standard Shipping: Delivery takes 7–9 business days after dispatch.
- Express Shipping: Need it faster? Choose Express Shipping at checkout for priority processing and a 1 business day dispatch.
You’ll receive two emails from us:
- A shipping confirmation email once your order is processed.
- A tracking email with your tracking number as soon as your order is dispatched.
If you have any questions, feel free to reach out to our support team:chicolar@oneservice.online
Do you ship internationally?
Yes, we do! We offer international shipping to most countries around the world.
- Shipping times and rates depend on your destination.
- There is always a free shipping option available, no matter where you are.
Once your order is on its way, you receive a tracking email so you can follow it every step of the journey.
Is there a 30-day return policy?
We want you to love your purchase — but if you're not completely satisfied, no worries!
You can return or exchange any item within 30 days of receiving it. Just make sure it’s in its original condition and packaging.
Whether you’d prefer a refund or an exchange, we’ve got you covered. Simply reach out to our support team to start the process.
How can I track my order?
Once your order has been shipped, you’ll receive an email with your tracking number and a link to follow its journey in real time.
Didn’t receive the email?
Please check your spam or promotions folder — and if it’s not there, feel free to contact us directly and we’ll be happy to help.
Are your payments secure?
Your security is our priority. We use industry-standard encryption and trusted, secure payment gateways to protect your personal and payment information at all times.
You can shop with complete confidence, knowing your data is safe with us.